Shipping and Payment Policy

2. Shipping and Payment Policy

2.1 Order Processing

Orders are generally processed during normal business days, excluding weekends and federal holidays.

Our target processing time is one to three business days after payment approval and any required verification.

Processing time is separate from carrier transit time.

Orders involving address discrepancies, high transaction values, unusual purchasing patterns, payment review, compliance review, product availability issues, or additional purchaser verification may require additional processing time.

An order-confirmation email confirms receipt of an order. It does not necessarily mean that the order has been accepted or shipped.

2.2 Shipping Destinations

We currently ship only to eligible addresses within the United States and any additional territories expressly shown as available during checkout.

We do not ship to a destination when:

The product is prohibited or restricted there;
The carrier cannot service the address;
The address cannot be verified;
Compliance concerns cannot be resolved; or
The order violates TSMS Labs policies.

Customers are responsible for determining whether purchase, possession, and use are permitted at the shipping destination.

2.3 Shipping Methods

Available shipping services, estimated transit times, and charges are displayed during checkout.

Delivery estimates are not guarantees unless the selected carrier service expressly provides a delivery guarantee.

Carrier transit estimates begin after the carrier accepts the shipment, not when the order is placed.

2.4 Free Standard Shipping

Orders qualify for free standard shipping when the discounted merchandise subtotal reaches the threshold displayed on the website.

Unless otherwise stated:

The threshold is calculated after merchandise discounts;
Taxes do not count toward the threshold;
Shipping charges do not count toward the threshold;
Expedited shipping is not included; and
The offer applies only to eligible U.S. destinations.

The initial free-standard-shipping threshold is $150.00.

We may update the threshold prospectively. The threshold displayed during checkout controls the applicable transaction.

2.5 Delivery Estimates and Delays

We will make reasonable efforts to ship within the timeframe stated during checkout or in the order confirmation.

If we cannot ship within the stated timeframe, we may notify you of the delay, provide a revised estimated shipping date, request consent to continue with the delayed order, or cancel and refund the unshipped portion when required.

When no shipping timeframe is provided, we will handle the order in accordance with applicable law.

We are not responsible for carrier delays after timely transfer of the package to the carrier, but we will provide reasonable assistance with eligible carrier claims.

2.6 Tracking Information

When tracking is available, a shipping-confirmation email will be sent to the email address associated with the order.

Tracking information may take up to 24–48 hours after label creation to show movement.

A “label created” event means that shipment information has been submitted to the carrier. It may not mean that the carrier has physically scanned the package.

You may also use Track My Order on this website.

2.7 Address Accuracy

Customers must verify the delivery address before submitting an order.

Contact [email protected] immediately if an address correction is required.

We cannot guarantee that an address can be changed after the order enters fulfillment.

The customer may be responsible for reshipping charges, carrier address-correction fees, costs associated with returned packages, or loss caused by an incorrect address supplied by the customer.

We do not reroute packages to an address that cannot be independently verified.

2.8 Delivered but Not Received

If tracking shows “delivered” but the package cannot be located:

Check the property, mailbox, parcel locker, reception area, side entrances, and other delivery locations.
Ask household members, neighbors, building staff, or mailroom personnel.
Allow until the end of the next business day, because carriers occasionally mark packages delivered before final placement.
Contact the carrier with the tracking number.
Contact TSMS Labs at [email protected] if the package remains missing.

We may require completion of a missing-package declaration, identity verification, carrier claim, police report, or other reasonable documentation.

A carrier delivery scan does not automatically prevent review, but replacement or refund decisions depend on the investigation and applicable law.

2.9 Lost or Stalled Shipments

At least five business days for expedited shipments; or
At least seven business days for standard shipments.

We may initiate a carrier trace or claim.

A replacement or refund may not be issued until the carrier investigation is complete, unless required by law.

2.10 Damaged Shipments

Report visible shipping damage within three calendar days after delivery.

Provide:

Order number;
Tracking number;
Photographs of all sides of the shipping container;
Photograph of the shipping label;
Photographs of internal packaging;
Photographs of each affected item; and
A description of the damage.

Retain all packaging until instructed otherwise.

2.11 Temperature and Storage

Customers are responsible for promptly retrieving delivered packages and following the storage information provided on the label, product page, or accompanying documentation.

Temporary temperature exposure during ordinary transit does not automatically establish product damage or loss of suitability.

Any claim concerning temperature exposure must include objective supporting information and will be evaluated using the applicable product specifications, shipping method, transit history, packaging, and available evidence.

2.12 Returned-to-Sender Packages

A package may be returned because of an incorrect or incomplete address, recipient refusal, failed delivery attempts, unclaimed shipment, address-security restrictions, or carrier limitations.

If a package is returned, we may deduct the original shipping charge, return shipping charge, carrier fees, and other nonrecoverable costs from any refund where permitted by law.

Research materials returned after leaving our control may not be eligible for resale or reshipment.

2.13 Accepted Payment Methods

Orders must be paid using a method displayed during checkout or included on an official TSMS Labs invoice.

At this time, checkout payment options are Zelle and USDC (Ethereum ERC-20) invoicing. We do not accept card payments.

Do not describe a research-product payment using medical, therapeutic, or personal-use terminology.

Orders paid through a manual payment method will not enter fulfillment until payment is confirmed by TSMS Labs. Until then, the order may show as pending payment verification.

2.14 Zelle Payments

Zelle is accepted when selected at checkout or when expressly authorized on an official written invoice.

When paying by Zelle, customers must:

Send payment only to the official Zelle recipient shown during checkout or on the order payment-instructions page (currently LORE BIOSCIENCES LLC, Zelle tag tsmslabs);
Pay the exact order total shown for that invoice;
Include the order or invoice number in the Zelle memo/note when the sending bank allows a memo;
Confirm the recipient name and tag before sending funds; and
Avoid sending payment based on instructions from any unofficial source, social channel, or unsolicited message.

After you send Zelle, keep your payment confirmation. We manually verify receipt before fulfillment begins. Please allow reasonable time for bank posting and verification (often up to 24–48 hours after funds are received).

Zelle transfers are generally difficult or impossible to reverse. Verify all details before sending payment. Overpayments, underpayments, or payments sent to the wrong recipient may delay fulfillment and may require additional coordination to resolve.

If your bank cannot send Zelle to a business tag, contact [email protected] before attempting an alternate method.

You may reopen Zelle payment instructions for an existing order from Track My Order / the order payment page when provided.

2.15 USDC and Similar Crypto Invoice Payments

A USDC invoice or other crypto payment is accepted only when it is expressly offered during checkout or through an official written invoice.

Customers must:

Use the exact payment instructions provided on the official invoice;
Send only the stated asset on the stated network (for example, USDC on Ethereum ERC-20 when so specified);
Pay only the stated amount;
Confirm wallet and network details before sending funds; and
Avoid sending payment to an address obtained from an unofficial source.

After payment, reply with the transaction hash or other confirmation requested on the invoice.

Crypto transfers are generally irreversible. Incorrect network, asset, or address selections may result in lost funds that cannot be recovered.

2.16 Fraud Prevention

We may use automated and manual fraud-prevention measures.

We may request billing confirmation, identity verification, payment-method verification, address documentation, confirmation from the payment account holder, or information about the purchasing organization.

Failure to provide requested verification may result in cancellation and refund where permitted by law.

2.17 Payment and Shipping Contact

Email: [email protected] · Orders: [email protected]

Include the order number in the subject line whenever possible.